Login Enquiry
Question: Forget Password?
Answer:
Please enter to the "Login Page" and click "Forget Password", then the system will send a new password to your e-mail.
Please use the given password to login and enter your desired password again.
Important** If you use yahoo, gmail or hotmail. Please check the spam folder for any e-mail alerts.
Membership Enquiry
Question: How to change personal information?
Answer:
Please visit "Member Information" to change your personal information. Please ensure your e-mail address is entered correctly because the system will send verification to the email given.
Question: What are the offered plans?
Answer:
We offered monthly (30 days) plans. We have a few different variations price plans to choose from. You can view the expiry dates of the plans at "Members" —> "Pay History"
Question: How can I pay?
Answer:
You can pay by Credit Card or Paypal.
Question: Discreet Payment?
Answer:
No one will know where you made the purchase from because we will not use any inappropriate words of company name on the bill.
Viewing Enquiry
Question: Can I watch the videos right away after I pay?
Answer:
It takes about 5-10 minutes for our bank to accept the payment. Once we have confirmed the received of payment, you will be able to start viewing the beautiful videos.
Question: How can I watch the videos?
Answer:
You can watch the videos with your Desktop, Mobile Phone or Tablet.
Question: Why I cant play the videos?
Answer:
Please confirmed to have the latest flash version on your device. Please watch videos in default settings. In some cases, you may have to "accept cookies" before you play.
If it still does not play, please contact customer service staff.
FOR IOS system, please go to the App Store to download "Aloha" Browser for better privacy.
Question: The video images is not smooth.. why is that?
Answer:
it is recommended that you use WIFI to view the videos to save the bandwidth. If you do not have WIFI, please ensure that your cellular network has good signal at the location you are playing the video.
Other Enquiry
Question: How to contact customer service?
Answer:
Please click on the support page we will get back to you within 24 hours. Please ensure you fill in all the information so we can get back to you ASAP.
